1. Terms and Definitions

1.1. "Seller" – Novikova Kseniia, conducting sole proprietorship business activity, with headquarters in Warsaw, ul. Obrzeżna 7, office 211, NIP: 5223250156, REGON: 524511775.

1.2. "Store" – Talento Dance Store online shop, available at www.talento.dance.

1.3. "Consumer" – a natural person making a purchase not directly related to their business or professional activity.

1.4. "Customer" – any natural or legal person making a purchase in the Store, including consumers and entrepreneurs.

1.5. "Product" – physical goods offered for sale by the Seller.

1.6. "Terms and Conditions" – this document defining the rules for using the Store.

2. General Provisions

2.1. These terms and conditions define the rules for using the Talento Dance Store online shop.

2.2. The terms and conditions are addressed to both consumers and entrepreneurs.

2.3. Using the Store is possible only after familiarizing oneself with these Terms and Conditions and accepting their provisions.

2.4. The Store reserves the right to suspend or terminate operations at any time.

2.5. Information about products posted on the website does not constitute an offer within the meaning of the Civil Code provisions, but only an invitation to conclude a contract.

2.6. The Seller is not a VAT payer – prices listed on the website do not include VAT tax.

2.7. For customers outside the European Union: The rights and protections described in these Terms and Conditions may vary depending on local jurisdiction. Customers outside the EU may have different rights under local legal provisions.

3. Rules for Using the Store

3.1. The online store is available to all users who comply with the rules specified in these terms and conditions.

3.2. Store users are obligated to use its resources in a manner consistent with applicable law and principles of social coexistence, as well as to respect copyright and intellectual property rights.

3.3. It is prohibited to:

3.3.1. Use the store in a way that could violate the rights of third parties or other users' rights.

3.3.2. Undertake actions that could disrupt the store's functioning, including attempts at unauthorized access to its resources.

3.3.3. Use false data when placing orders or registering in the store.

3.4. The Store reserves the right to:

3.4.1. Temporarily suspend store availability in order to conduct maintenance, updates, or other technical work.

3.4.2. Refuse order fulfillment in case of determining a user's violation of the terms and conditions.

3.4.3. Introduce changes to the store's offer, including product prices, without prior notification, with the reservation that these changes do not apply to orders already placed and accepted for fulfillment.

3.5. The Store bears no responsibility for interruptions in store access caused by reasons independent of the store, including force majeure events.

3.6. Users have no right to copy, duplicate, or use graphic materials, photos, descriptions, and the graphic layout of the website without prior written consent from the Seller.

4. Rules for Placing Orders

4.1. To place an order, the consumer should:

4.1.1. Select the product or products they want to purchase and add them to the cart.

4.1.2. Go to the cart, where they can review the selected products, their quantities, and the total order value.

4.1.3. Complete personal data and delivery data (first and last name, address, phone number, email address).

4.1.4. Choose the preferred delivery method from available options (DHL, DPD, InPost).

4.1.5. Choose the preferred payment method (bank transfer, payment card, online payments).

4.1.6. Confirm the order and make payment.

4.2. Before placing an order, the consumer is obligated to familiarize themselves with the content of these terms and conditions as well as the privacy policy and accept their conditions.

4.3. The sales contract is concluded only after confirmation of order fulfillment by the Store. The automatic email message sent after placing an order constitutes only confirmation of its receipt and is not equivalent to accepting the Customer's offer.

The Store reserves the right to verify product availability, price, and order details before formally accepting it.

4.4. The Store makes every effort to ensure that information about product availability is current. In case of unavailability of the ordered product, the consumer will be immediately informed about this, and the store will refund the full amount paid for the product.

4.5. Orders may be cancelled by the consumer only until the moment when the order is transferred for fulfillment. After this time, order cancellation is not possible.

4.6. The minimum age for making purchases is 18 years or with the consent of a legal guardian.

4.7. In case of detecting errors in order data, the Seller may contact the customer to correct them.

5. Prices and Payments

5.1. Prices are displayed in the currency corresponding to the customer's country and browser language settings. For European Union countries (except Poland), prices are presented in euros (EUR). The final amount to be paid will be provided during order finalization. The Seller is not a VAT payer – prices do not include VAT tax.

5.2. The Store accepts payments via:

• Shopify Payments,

• PayPal,

• BLIK.

5.3. Payments are processed in compliance with security standards.

5.4. Orders are verified after payment is received. The Store then confirms product availability and formally accepts the order.

5.5. The Store bears no responsibility for additional bank fees or currency exchange rates.

5.6. Gift cards can be purchased and redeemed in accordance with section 10.

6. Delivery

6.1. The Store delivers products within Poland, European Union countries, and other countries worldwide, excluding Russia and Belarus.

6.2. Products are delivered to the address indicated by the consumer when placing the order. The Store bears no responsibility for errors in the delivery address provided by the consumer.

6.3. Deliveries are carried out by DHL, DPD, InPost, and other courier companies.

6.2. Delivery costs are calculated when placing the order and depend on the destination country, selected shipping method, actual weight, and volumetric weight of the shipment (if applicable, in accordance with courier company policies and international transport standards).

6.4. Delivery time depends on the destination country, selected delivery method, and delivery time by the chosen courier company.

6.5. The total order fulfillment time consists of several stages:

• In case of product availability in stock: order preparation time for shipping and delivery time by the chosen courier company to the recipient's address.
• In case of product unavailability in stock: fulfillment time includes the time needed for product manufacturing by the producer, preparation for shipping at the warehouse, and delivery time by the courier company. Production time depends on the type of product and the fulfillment deadline established by the given producer – it may vary depending on the brand and order specifics. Information about the expected production time for a given product is visible on the product page after the Customer selects the appropriate order parameters.

6.6. If an order contains several Products with different preparation times for shipping (e.g., one from stock, another made to order), the entire order will be shipped only when all Products are ready for shipping. The shipping deadline will therefore be adjusted to the Product with the longest fulfillment time.

6.7. The Store is not responsible for delays resulting from the carrier's fault or force majeure.

6.8. In case of non-collection of the shipment by the consumer within the deadline, which results in its return to the store, the consumer bears the costs of re-shipping.

6.9. In case of non-delivery of the shipment within the expected timeframe, the Customer should immediately contact the Store, but no later than within 14 days from the planned delivery date.

6.10. The Store will report the case of shipment loss to the courier company. The time for complaint consideration by the carrier is usually up to 30 calendar days.

6.11. In case of confirmation of shipment loss by the carrier, the Store will refund the Customer the full order value or send the Products again — depending on arrangements with the Customer.

6.12. Responsibility for shipment damage and damage reporting procedure

6.12.1. The risk of loss or damage to the Product passes to the Customer from the moment of shipment delivery by the courier company.

6.12.2. The Customer is obligated to thoroughly check the condition of the shipment upon its receipt. In case of noticing any damage to the packaging or goods, the Customer should report this fact to the courier and prepare an appropriate damage report in their presence.

6.12.3. Preparing a damage report is a necessary condition for considering any complaint related to shipment damage. The Customer should immediately (preferably the same day) inform the Store about the situation and send a copy of the report, photos of damage, and other necessary information to: order@talento.dance.

6.12.4. If shipment damage is noticed only after the courier's departure, the Customer is obligated to report this fact to the Store within 24 hours from the moment of shipment receipt. The report should contain photos and/or video recording of damage and the order number. In case of failure to report within this timeframe, the complaint may not be considered.

7. Right of Withdrawal from Contract

7.1. The Consumer has the right to withdraw from the contract within 30 days from the date of receiving the order.

7.2. To exercise the right of withdrawal from the contract, the Customer is obligated to inform the Store of their decision — in the form of an unambiguous statement — for example by sending an email message to: order@talento.dance. The message content should include the order number to which the return relates, for identification purposes.

7.3. The Store includes a return form with the order, which the Customer may, but is not required to use. It is sufficient to send any form of written statement about withdrawal from the contract.

📋 Return/Exchange Form

RETURN/EXCHANGE FORM
(Fill out and send this form only if you wish to return or exchange goods)

Note:
Goods should be returned in undamaged condition, with tags and original packaging. The cost of returning goods is borne by the customer, unless the store specifies otherwise.

CUSTOMER DATA:
Name and surname:
Email address:
Order number:
Order date:

RETURN OR EXCHANGE (please select appropriate):
I am returning goods and requesting a refund / I want to exchange goods for other

If return:
Product name:
Size/color:

If exchange:
Product name to exchange:
Size/color:
Product to be exchanged for:
Size/color:

ADDITIONAL COMMENTS (optional):

Form completion date:

7.4. The Consumer has the obligation to return the product to the address: Obrzeżna 7 street, office 211, 02-691 Warszawa, Poland, no later than within 14 days from the day of withdrawal from the contract. The deadline is met if the product is sent back before the expiration of this period.

7.5. The cost of return shipping is borne by the consumer, unless the product is defective or inconsistent with the order.

7.6. The Store will refund the consumer all payments received from them, including the costs of delivering the goods, no later than 14 days from the day on which the store was informed of the consumer's decision to withdraw from the contract.

The Store may withhold the refund until the moment of receiving the Product back and checking its condition or receiving proof of sending this Product back.

In case of sending proof of dispatch, the Customer is obligated to provide the courier company name and shipment tracking number.

7.7. The store makes the refund using the same payment method that the consumer used in the original transaction, unless the consumer expressly agreed to a different solution; in any case, the consumer will not bear additional charges in connection with this refund.

7.8. The Consumer bears responsibility for the reduction in Product value resulting from using it in a manner exceeding the scope necessary to check its nature, characteristics, and functioning — as one could do in a physical store.

This particularly applies to:

• clothing that shows signs of use (e.g., stains, sweat marks, material damage),
• Products that have been washed or had their original tags, holograms, or security features removed,
• footwear that shows visible signs of wearing (e.g., sole marks, scratches),
• cosmetics that have been opened or partially used,
• accessories that have been bent, mechanically damaged, or deprived of original protective packaging.
• In case of significant loss of Product value — the Store reserves the right to refuse acceptance of the return and refund.

7.9. The Customer is obligated to properly package the returned Product in a way that protects it from damage during transport.

The Product should be sent back in original packaging or equivalent in terms of protection.

The Seller has the right to refuse acceptance of the return or reduce the value of the refunded amount in case the Product was improperly packaged, which led to its damage during transport (including scratches, dents, packaging abrasions, or other visible damage).

7.10. The Store offers assistance in selecting the appropriate size based on information provided by the Customer. These recommendations are purely informational and do not constitute a guarantee of complete Product fit.

Size selection is always based on individual feelings and the specifics of a given model and manufacturer, therefore the Store bears no responsibility for situations in which the Product turns out to be ill-fitting due to size, cut, or other individual characteristics.

In such cases, the Customer has the possibility to make a return or exchange according to the applicable procedure.

7.11. The right of withdrawal from contract does not apply in case of:

7.11.1. Products delivered in sealed packaging, which cannot be returned after opening due to health protection or hygiene reasons, if the packaging was opened after delivery.

7.11.2. Products made to the consumer's special order or clearly personalized (e.g., dance clothing tailored to measure, with embroidery, or printing upon request).

7.11.3. Products that, after delivery, due to their nature, become inseparably connected with other items.

 

8. Product Exchange

8.1. Product Exchange at Customer's Initiative

If the Customer decides to exchange a purchased Product (e.g., for a different size, model, or color), despite the received goods being consistent with the order and free from defects, the costs related to sending back the original Product and shipping the new item are borne by the Customer. Exchange is possible only if the Product shows no signs of use and meets the return conditions described in these Terms and Conditions.

To make an exchange, the Customer should contact the Store by email, sending a message to: order@talento.dance. The message should contain the order number, name and size of the returned Product, and information about the Product the Customer would like to exchange for.

8.2. Product Exchange Due to Store's Fault

The Store covers the costs of return shipping and shipping of the new Product exclusively in case the exchange results from the Store's error, particularly when:

The Customer received a different Product than ordered (e.g., different size, model, color),

The Product has manufacturing defects or was damaged before shipping,

The Product is incomplete due to the Store's fault.

In such cases, the Customer should immediately contact the Store by email (order@talento.dance), sending the order number, problem description, and photos confirming the situation. The Store will organize goods collection or provide return details at its own cost.

9. Complaints

9.1. Right to Complaint: The Consumer has the right to file a complaint if the purchased product is defective, inconsistent with the contract, or does not meet the standards specified in the product description.

9.2. Warranty Period: All products sold in the online store are covered by a two-year warranty, in accordance with applicable legal provisions. The Store bears responsibility for Product non-compliance with the contract for a period of 2 years from the date of its receipt by the Consumer. This responsibility applies exclusively to defects existing at the moment of Product delivery, which manifested within the period of up to 2 years. In case of defect manifestation within the first year, it is presumed that the defect existed already at the moment of delivery, unless the Store proves otherwise.

9.3. Liability limitations: The Store bears no responsibility for Product damage and wear resulting from:

• intensive use (e.g., regular sports training or participation in tournaments),
• mechanical damage (abrasions, wear, tears, stains),
• non-compliance with recommendations regarding Product use and maintenance.

This particularly applies to:

• specialized dance footwear, whose exploitation on halls with uneven or rough surfaces (e.g., floors with defects, panels with high friction coefficient) may result in accelerated wear of upper fabric, heel, or sole;
• inappropriate footwear use conditions – e.g., lack of ventilation and drying after each training session;
• dance clothing made from delicate materials and complex finishes – such as: fringes, lace, tulle, mesh, velvet, satin, elastane knits, fabrics with sequins, crystals, or embroidery – which require special care: hand washing at max. 30°C temperature, without spinning and using gentle detergents. Failure to follow these rules may result in permanent product damage and loss of the right to complaint.

9.4. Complaint Procedure:

9.4.1. Filing a Complaint: Complaints should be filed electronically to email address: order@talento.dance or by mail to the store address: Talento Dance Store – Novikova Kseniia, ul. Obrzeżna 7, office 211, 02-691 Warszawa, Poland.

• The complaint filing should include:
• Consumer's first and last name,
• Order number,
• Description of the defect or problem with the product,
• Preferred form of compensation (repair, exchange, money refund),
• Photos documenting the defect (if possible).

9.4.2. Complaint Consideration: The Store commits to considering the complaint within 14 days from the day of its receipt. In case of recognizing the complaint as justified, the store will take action according to the consumer's request: repair the product, exchange it for a new one, or refund the full purchase amount. If the complaint is rejected, the consumer will be informed about this electronically or by mail, along with justification of the decision.

9.5. Costs Related to Complaint: In case of recognizing the complaint as justified, the store covers the costs of return shipping and delivery of the repaired or new product to the consumer. If the complaint is deemed unjustified, the consumer bears the return shipping costs.

9.6. Consumer Responsibility for Reduction of Returned Product Value: The Consumer bears responsibility for the reduction in Product value resulting from using it in a manner exceeding the scope necessary to check its nature, characteristics, and functioning — as one could do in a physical store.

This particularly applies to:

• clothing that shows signs of use (e.g., stains, sweat marks, material damage),
• Products that have been washed or had their original tags, holograms, or security features removed,
• footwear that shows visible signs of wearing (e.g., sole marks, scratches),
• cosmetics that have been opened or partially used,
• accessories that have been bent, mechanically damaged, or deprived of original protective packaging.
• In case the Product is returned in a condition preventing its further resale (e.g., damage, clear signs of use, missing tags, mechanical damage, used cosmetics), the Store reserves the right to refuse acceptance of the return and refund.

10. Gift Cards

10.1. The Store offers two types of gift cards:

Paid gift cards – digital vouchers for a specific amount, purchased by the customer.

Promotional or complimentary discount codes – issued by the store as part of contests, promotional campaigns, or as a form of gift.

10.2. Paid gift cards:

• have no expiration date,
• can be used once for the full amount when placing an order,
• are not exchangeable for cash,
• after use (in whole or in part) are not refundable,
• cannot be divided between multiple orders.

10.3. Promotional and complimentary discount codes:

• may have a specified expiration date (information provided at the time of code issuance),
• provide a percentage discount on purchases or on selected products,
• are not exchangeable for cash or refundable,
• cannot be combined with other discount codes, unless otherwise indicated.

10.4. The Consumer may withdraw from the purchase of a paid gift card within 14 days of purchase, provided that the card has not yet been used. After its activation (even partial), the right to withdrawal expires.

10.5. Gift cards and discount codes can be redeemed exclusively on the store website: www.talento.dance, are not transferable to other persons, and must be used in full within one order. Partial redemption is not possible.

11. Intellectual Property

11.1. All Store content is protected by copyright law.

11.2. Copying photos, texts, graphics, and other materials without the Store owner's consent is prohibited.

11.3. All violations will be reported to appropriate legal authorities.

12. Personal Data Protection

12.1. Personal data is processed in accordance with GDPR.

12.2. The data controller is Kseniia Novikova.

12.3. Detailed information can be found in the Privacy Policy available on the Store website.

12.4. The User has the right to access, modify, restrict processing, and delete their data.

12.5. Customers' personal data is processed exclusively for the purposes of order fulfillment, contact regarding its status, complaint consideration, returns, and – if the Customer has given consent – for marketing purposes (e.g., newsletter).

12.6. Providing personal data is voluntary, however necessary for order fulfillment. Failure to provide data may prevent its fulfillment.

12.7. Personal data may be transferred to third parties only to the extent necessary for order fulfillment (e.g., courier companies, payment operators).

12.8. Personal data will be stored for the period necessary for contract fulfillment and for the period required by legal provisions (e.g., tax and accounting).

13. Terms and Conditions Changes

13.1. The Store reserves the right to change the terms and conditions.

13.2. Changes do not affect orders placed before their implementation.

13.3. The current version of the terms and conditions is available on the website.

13.4. Changes take effect 14 days after their publication.

13.5. International transfers: If your data is transferred outside the European Economic Area (EEA), we apply appropriate safeguards in accordance with EU law. Customers outside the EU may be subject to different international data protection standards.

14. Final Provisions

14.1. In matters not regulated, Polish law provisions apply.

14.2. Disputes are resolved by competent local courts of general jurisdiction.

14.3. The Customer has the right to use out-of-court dispute resolution methods.

14.4. The terms and conditions take effect from the day of publication on the store website.

14.5. In case of discrepancies between language versions of the Terms and Conditions, the Polish version is the binding version.

15. Contact Information 

Talento Dance Store – Novikova Kseniia
Obrzeżna 7 street, office 211
02-691 Warsaw, Poland
Email: order@talento.dance
Phone: +48 571 030 774