1. Shipping Coverage

1.1. Available Destinations

We deliver products to:

• Poland (domestic shipping)
• All European Union countries
• Other countries worldwide

1.2. Shipping Restrictions

We do not ship to:

• Russia
• Belarus
• Any countries under international shipping restrictions

2. Processing Times

2.1. In-Stock Items

• Orders for in-stock products placed on business days by 14:00 Warsaw local time are dispatched the same day. Orders placed after 14:00, on weekends or on public holidays are dispatched on the next business day.
  

2.2. Made-to-Order Items

• Made-to-order products require production before dispatch. The estimated dispatch date is displayed on the product page after selecting the product options.
  
  
• This date does not include transit time. We will notify you of any changes to the estimated dispatch date.
  

2.3. Mixed Orders

• Orders containing both in-stock and made-to-order products are dispatched together in one shipment once all items are ready. The estimated dispatch date is determined by the item with the latest dispatch date.
  
  
• The same-day dispatch schedule for in-stock products does not apply to mixed orders.
  
  

3. Shipping Methods and Costs

For deliveries within Poland, we use InPost exclusively:

The delivery method and final shipping cost are displayed at checkout before you confirm your order.

4. Delivery Times

4.1. Delivery Timeframes

• Delivery via InPost Paczkomat and InPost Kurier is expected on the next business day after dispatch.
  
• For made-to-order products and mixed orders, this estimate applies once all products are ready and the order has been dispatched. It does not include production or order-processing time.

4.2. Total Fulfillment Time

Complete order timeline includes:

1. Order processing and preparation
2. Production time (if applicable)
3. Packaging and dispatch
4. Delivery to your selected parcel locker or address

5. Delivery Responsibilities

5.1. Customer Responsibilities

• Accurate address: Provide complete and correct delivery address
• Availability: Be available to receive package or arrange alternative delivery
• Address errors: Customer bears costs for redelivery due to incorrect address

5.2. Failed Delivery

• Non-collection: If package is not collected within specified timeframe
• Return costs: Customer pays for reshipping if package returns to us
• Contact requirement: Contact us within 14 days of planned delivery date for non-delivered packages

6. International Shipping

6.1. Customs and Duties

• Customer responsibility: All customs duties, taxes, and import fees
• Customs declarations: We provide accurate product descriptions and values
• Delays: Possible delays due to customs processing

6.2. VAT Information

• Prices are displayed in Polish złoty (PLN).
• Non-EU customers: Prices exclude local taxes/duties
• Poland: VAT not applicable (seller not VAT registered)

7. Package Inspection and Damage Reporting

7.1. Delivery Inspection

• Immediate check: Inspect package condition upon delivery
• Courier present: Report any visible damage to courier immediately
• Damage protocol: Complete damage report with courier if needed

7.2. Damage Reporting Procedure

If damage noticed during delivery:

1. Report to courier immediately
2. Complete damage protocol with courier
3. Contact us same day at: order@talento.dance
4. Provide: photos, damage protocol copy, order number

If damage noticed after courier departure:

1. Report within 24 hours of delivery
2. Email: order@talento.dance
3. Include: photos/video of damage, order number
4. Important: Late reporting may affect claim processing

8. Lost or Missing Packages

8.1. Reporting Missing Packages

• Timeframe: Contact us within 14 days of expected delivery
• Investigation: We file claim with courier company
• Processing time: Courier investigation typically takes up to 30 calendar days

8.2. Resolution

If courier confirms package loss:

• Full refund of order value, OR
• Replacement shipment of products
• Customer choice of resolution method

9. Risk Transfer and Liability

9.1. Risk Transfer

• Risk passes to customer: Upon delivery by courier company
• Proof of delivery: Courier delivery confirmation

9.2. Our Liability Limitations

We are not responsible for:

• Delays caused by courier or force majeure events
• Additional bank fees or currency exchange rates
• Customs delays or import restrictions
• Delivery issues due to incorrect customer address

10. Regional Differences

10.1. EU Customers

• Consumer rights: Full protection under EU Consumer Rights Directive
• Return shipping: Refunded if product is defective or incorrect
• Warranty: 2-year legal warranty applies

10.2. Non-EU Customers

• Local laws: May have different consumer protection rights
• Return shipping: Customer responsibility unless product defective
• Customs: Customer handles all import procedures

11. Packaging Standards

11.1. Our Packaging

• Protection: Appropriate packaging to prevent transport damage
• Original packaging: Products shipped in original or equivalent protective packaging
• Eco-friendly: We use sustainable packaging materials when possible

11.2. Return Packaging Requirements

• Customer obligation: Properly package returns to prevent damage
• Damage liability: Customer liable for damage due to inadequate packaging
• Original packaging preferred: Use original packaging when available

12. Contact Information

12.1. Shipping Inquiries

Email: order@talento.dance
Phone: +48 571 030 774

12.2. Business Address

Talento Dance Store – Novikova Kseniia
ul. Obrzeżna 7, office 211
02-691 Warsaw, Poland