Shipping Policy

1. Shipping Coverage

1.1. Available Destinations

We deliver products to:

  • Poland (domestic shipping)
  • All European Union countries
  • Other countries worldwide

1.2. Shipping Restrictions

We do not ship to:

  • Russia
  • Belarus
  • Any countries under international shipping restrictions


2. Processing Times

2.1. In-Stock Items

  • Processing time: 1-3 business days
  • Cut-off time: Orders placed before 2:00 PM (Warsaw time) on business days

2.2. Made-to-Order Items

  • Processing time: Varies by product and manufacturer
  • Timeline information: Displayed on each product page after selecting parameters
  • Production time: Depends on brand and order specifications
  • Updates: Customers notified of any delays

2.3. Mixed Orders

If your order contains both in-stock and made-to-order items:

  • Shipping: Complete order ships when all items are ready
  • Timeline: Adjusted to longest production time item


3. Shipping Methods and Costs

3.1. Available Carriers

  • DHL Express
  • DPD
  • InPost
  • Other certified courier companies

3.2. Cost Calculation

Shipping costs are calculated based on:

  • Destination country
  • Selected shipping method
  • Actual weight of package
  • Volumetric weight (when applicable)
  • Courier company policies and international transport standards

3.3. Cost Display

  • Calculation: Automatic during checkout process
  • Final cost: Displayed before order confirmation


4. Delivery Times

4.1. Delivery Timeframes

Delivery time depends on:

  • Destination country
  • Selected shipping method
  • Courier company delivery schedules
  • Customs processing (for international orders)

4.2. Total Fulfillment Time

Complete order timeline includes:

  1. Order processing and preparation
  2. Production time (if applicable)
  3. Packaging and dispatch
  4. Courier delivery to your address


5. Delivery Responsibilities

5.1. Customer Responsibilities

  • Accurate address: Provide complete and correct delivery address
  • Availability: Be available to receive package or arrange alternative delivery
  • Address errors: Customer bears costs for redelivery due to incorrect address

5.2. Failed Delivery

  • Non-collection: If package is not collected within specified timeframe
  • Return costs: Customer pays for reshipping if package returns to us
  • Contact requirement: Contact us within 14 days of planned delivery date for non-delivered packages


6. International Shipping

6.1. Customs and Duties

  • Customer responsibility: All customs duties, taxes, and import fees
  • Customs declarations: We provide accurate product descriptions and values
  • Delays: Possible delays due to customs processing

6.2. VAT Information

  • EU customers (except Poland): Prices displayed in EUR
  • Non-EU customers: Prices exclude local taxes/duties
  • Poland: VAT not applicable (seller not VAT registered)


7. Package Inspection and Damage Reporting

7.1. Delivery Inspection

  • Immediate check: Inspect package condition upon delivery
  • Courier present: Report any visible damage to courier immediately
  • Damage protocol: Complete damage report with courier if needed

7.2. Damage Reporting Procedure

If damage noticed during delivery:

  1. Report to courier immediately
  2. Complete damage protocol with courier
  3. Contact us same day at: order@talento.dance
  4. Provide: photos, damage protocol copy, order number

If damage noticed after courier departure:

  1. Report within 24 hours of delivery
  2. Email: order@talento.dance
  3. Include: photos/video of damage, order number
  4. Important: Late reporting may affect claim processing


8. Lost or Missing Packages

8.1. Reporting Missing Packages

  • Timeframe: Contact us within 14 days of expected delivery
  • Investigation: We file claim with courier company
  • Processing time: Courier investigation typically takes up to 30 calendar days

8.2. Resolution

If courier confirms package loss:

  • Full refund of order value, OR
  • Replacement shipment of products
  • Customer choice of resolution method


9. Risk Transfer and Liability

9.1. Risk Transfer

  • Risk passes to customer: Upon delivery by courier company
  • Proof of delivery: Courier delivery confirmation

9.2. Our Liability Limitations

We are not responsible for:

  • Delays caused by courier or force majeure events
  • Additional bank fees or currency exchange rates
  • Customs delays or import restrictions
  • Delivery issues due to incorrect customer address


10. Regional Differences

10.1. EU Customers

  • Consumer rights: Full protection under EU Consumer Rights Directive
  • Return shipping: Refunded if product is defective or incorrect
  • Warranty: 2-year legal warranty applies

10.2. Non-EU Customers

  • Local laws: May have different consumer protection rights
  • Return shipping: Customer responsibility unless product defective
  • Customs: Customer handles all import procedures


11. Packaging Standards

11.1. Our Packaging

  • Protection: Appropriate packaging to prevent transport damage
  • Original packaging: Products shipped in original or equivalent protective packaging
  • Eco-friendly: We use sustainable packaging materials when possible

11.2. Return Packaging Requirements

  • Customer obligation: Properly package returns to prevent damage
  • Damage liability: Customer liable for damage due to inadequate packaging
  • Original packaging preferred: Use original packaging when available


12. Contact Information

12.1. Shipping Inquiries

Email: order@talento.dance
Phone: +48 571 030 774

12.2. Business Address

Talento Dance Store – Novikova Kseniia
ul. Obrzeżna 7, office 211
02-691 Warsaw, Poland