1. Return Rights

1.1. Return Period

• All Customers: 30 days from order receipt date
• Deadline compliance: Product must be sent back within 14 days of withdrawal notice
• Commencement: The return period commences on the date of receipt of the order by the Customer. For made-to-order products, the production and dispatch period does not reduce the return period.

1.2. How to Initiate a Return

Step 1: Notify us

Choose one of the following:

• Online : Submit your return or cancellation request through your account
• By email: Send your withdrawal declaration to order@talento.dance — include your order number and the product name/size you wish to return

Step 2: Return the product

• Please use return service to send your item back quickly and securely: https://szybkiezwroty.pl/en/talento_dance
  
  

• Deadline: Send within 14 days of withdrawal notice

• Tracking: A tracking number will be provided automatically
  
  

2. Return Shipping Costs

2.1. Customer-Initiated Returns

• Domestic orders: We cover return shipping costs when the return is made using return service.
• Domestic orders (outside return service): Customer pays return shipping if the item is sent independently.

2.2. Store-Initiated Returns

We cover return shipping when:

• Product received differs from order (wrong size/model/color)
• Product has manufacturing defects
• Product damaged before shipping
• Product incomplete due to our error
  

3. Refund Process

3.1. Refund Timeline

• Processing: Within 14 days of withdrawal notification
• Method: Same payment method as original purchase
• Included: Full product price + original shipping costs (EU customers)

3.2. Refund Conditions

We may withhold refund until:

• Product received back and condition verified, OR
• Proof of return shipment provided (courier name + tracking number)

3.3. What's Refunded

• Product price: Full amount paid
• Original shipping: Refunded to EU customers, or where the product is defective, up to the cost of the least expensive standard delivery method offered by the Store. Where the Customer selected a more expensive delivery method, the difference is not refunded.
• Diminished value: Where the value of the product has been reduced as a result of handling beyond that necessary to establish its nature, characteristics, and functioning, the Store may reduce the refund accordingly.
• Partial returns: Where only part of an order is returned and the remaining items are retained, original delivery costs are not refunded.
• Return shipping: Not refunded (unless our error)
  
  

4. Product Condition Requirements

4.1. Acceptable Return Condition

Products must be returned:

• Unused: No signs of wear beyond necessary inspection
• Complete: With all original tags, holograms, security features
• Clean: Unwashed, no stains, sweat marks, or odors
• Undamaged: No tears, scratches, or mechanical damage
• Original packaging: In original or equivalent protective packaging

4.2. Inspection Standards

Similar to physical store inspection:

• Try on for fit and feel
• Check quality and appearance
• Do not wear for extended periods
• Do not remove tags or wash

4.3. Reduced Refund for Diminished Value

The Customer is liable for any diminished value of the product resulting from handling beyond that necessary to establish its nature, characteristics, and functioning. In such cases the refund is reduced proportionately to the loss in value. The Store will inform the Customer of the amount and reason for any deduction.

Deductions typically apply to:

• Clothing: With usage signs (stains, sweat, material damage)
• Washed items: Or items with tags/security features removed
• Footwear: With visible wear signs (sole marks, scratches)
• Accessories: Bent, damaged, or missing protective packaging

Sealed cosmetics opened after delivery are excluded from the right of withdrawal under section 6.1 and are not subject to a reduced refund.

5. Size Selection Assistance

5.1. Our Size Guidance

• Available: Size recommendations based on your measurements
• Informational only: Not a guarantee of perfect fit
• Individual variation: Fit depends on personal preferences and body type

5.2. Size-Related Returns

• Sizing issues: Standard return policy applies
• Our responsibility: Limited to providing accurate size charts
• Customer responsibility: Final size selection
• Solution: Return/exchange according to this policy

6. Excluded Items

6.1. Products not subject to the right of withdrawal

In accordance with Article 16 of Directive 2011/83/EU and the Polish Act on Consumer Rights, the right of withdrawal does not apply to:

• Made-to-measure items – garments manufactured according to the individual measurements provided by the Customer.
• Personalized items – products bearing custom embroidery, printing, names, initials, or other individual customization.
• Sealed hygiene products – where the seal has been broken after delivery.
• Inseparably connected items – products which, after delivery, become inseparably combined with other items.

Such items are manufactured to the individual specification of a single Customer and therefore cannot be resold. Assistance with measurements is available at order@talento.dance prior to placing an order.

6.2. Made-to-order items in standard sizes

A number of Store products are offered on an order now – ship later basis. These items are manufactured following receipt of the order, in the Store's standard sizes (XS, S, M, L, XL and equivalent), without individual customization.

Such items are not considered goods made to the Customer's specification. They are subject to the standard 30-day return and exchange procedure set out in this policy on the same terms as in-stock products. The sole difference is the production period preceding dispatch, which is stated on each product page.

Accordingly: standard sizes are returnable; items manufactured to individual measurements or bearing personalization are not.

6.3. Statutory rights in respect of defective goods

The exclusions set out in section 6.1 concern the right of withdrawal only. They do not limit the Customer's statutory rights under warranty for defects.

Where any item, including made-to-measure and personalized items, is delivered damaged, defective, or manufactured contrary to the specification provided by the Customer, the Customer retains full statutory rights.

Claims should be submitted to order@talento.dance, stating the order number and enclosing photographic documentation. The Store is liable for any lack of conformity existing at the time of delivery and becoming apparent within two years of that date, in accordance with Directive (EU) 2019/771 and the Polish Act on Consumer Rights.

The Store shall, at the Customer's choice, repair, remanufacture, replace, or refund the item, with return shipping costs borne by the Store.

 

7. Exchange Process

7.1. Customer-Initiated Exchange

When: Product correct but customer wants different size/color/model

Process:

1. Contact us: order@talento.dance
2. Specify: Current product details + desired replacement
3. Return: Original product (customer pays return shipping)
4. New order: We send replacement (customer pays new shipping)

Conditions:

• Product must meet return condition requirements
• Replacement must be available in stock
• Price difference paid/refunded if applicable

7.2. Store-Initiated Exchange

When: We sent wrong product or defective item

Process:

1. Contact us immediately: order@talento.dance
2. Provide: Order number, problem description, photos
3. Return: We arrange pickup or provide return label
4. Replacement: We send correct product at our cost

Our responsibility:

• All shipping costs (return + replacement)
• Expedited processing
• Full customer satisfaction

8. Defective Product Claims

8.1. Manufacturing Defects

Covered defects:

• Material flaws present at delivery
• Construction defects
• Significant quality issues

Not covered:

• Normal wear from intensive use
• Damage from improper care
• Damage from inappropriate use conditions

8.2. Specialized Product Considerations

Dance footwear:

• Intensive use: Regular training/competitions may cause accelerated wear
• Surface conditions: Rough/uneven floors may damage uppers/soles faster
• Care requirements: Proper ventilation and drying after each use

Delicate dancewear:

• Special materials: Fringe, lace, tulle, mesh, velvet, satin, elastane
• Embellishments: Sequins, crystals, embroidery require special care
• Care instructions: Hand wash max 30°C, no spinning, gentle detergents
• Damage from improper care: Voids return/exchange rights

9. Return Packaging Requirements

9.1. Customer Responsibility

• Proper packaging: Protect product during return shipping
• Original packaging preferred: Use original box/bag when available
• Adequate protection: Prevent damage, scratches, dents during transport

9.2. Packaging-Related Damage

Our rights:

• Reduce the refund amount to reflect damage resulting from inadequate return packaging
• Recover from the Customer the cost of damage caused by inadequate packaging

The Store does not refuse returns on grounds of packaging. Where a returned product is damaged in transit due to inadequate packaging, the refund is reduced accordingly and the Customer is informed of the amount and reason.

10. International Returns

10.1. Customs and Duties

• Return shipping: Customer handles customs procedures
• Duties/taxes: Customer responsibility for return shipment
• Documentation: Provide accurate return customs declarations

10.2. Currency and Exchange

• Refund currency: Same as original payment
• Exchange rates: Bank rates at time of refund processing
• Bank fees: Customer responsibility

11. Contact Information

11.1. Return Inquiries

Email: order@talento.dance
Phone: +48 571 030 774
Response time: Within 24 hours on business days

11.2. Return Address

Obrzeżna 7 street, office 211
02-691 Warsaw, Poland
Important: Include order number with return shipment

12. Legal Rights

12.1. EU Consumer Rights

• Statutory rights: This policy supplements, not replaces, legal rights
• 2-year warranty: Separate from return policy
• Consumer protection: Full EU Consumer Rights Directive protection

12.2. Non-EU Customers

• Local laws: May provide additional return rights
• Jurisdiction: Local consumer protection laws may apply
• Additional rights: Contact us for jurisdiction-specific information